Shipping policy
1. Order Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations We currently ship to all regions within Indonesia. For international shipping inquiries, please contact us at [your email].
3. Estimated Delivery Time
- Java & Bali: 2–4 business days
- Sumatra, Kalimantan, Sulawesi: 3–7 business days
- Eastern Indonesia (Papua, Maluku, NTT, NTB): 5–14 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.
4. Shipping Rates Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available for orders above a minimum purchase threshold (details displayed at checkout).
5. Courier Partners We work with trusted courier services including JNE, J&T Express, and SiCepat to ensure your order arrives safely and on time.
6. Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the courier's website.
7. Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email] with your order number and photos (if applicable). We will work with the courier to resolve the issue promptly.
8. Incorrect Address Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries due to incorrect address information provided by the customer.
9. Contact Us For any shipping-related questions, please reach out to us at: 📧 [your email] 🌐 www.lightsigndisplay.com